Legal Center and Policy Map
This section centralizes the legal and policy references that govern service usage, define user rights, and establish the liability boundaries of the platform.
Core Legal Documents
| Document | Purpose | Public URL |
|---|---|---|
| Terms and Conditions | Contractual terms, acceptable use, account obligations, and enforcement basis. | /terms |
| Privacy Policy | Legal basis for processing, retention principles, and data subject rights. | /privacy |
| Cookie Policy | Cookie categories, consent controls, and tracking disclosures. | /cookies |
| Support Channel | Official intake path for legal, compliance, abuse, and data requests. | /support |
Legal Scope and Applicability
- These documents apply to all registered users, creators, and commercial participants using AvatarShot services.
- In case of inconsistency, the Terms and Conditions prevail as contractual reference unless mandatory law requires otherwise.
- Platform features and policies may evolve; legal texts are updated to reflect material changes.
Compliance Principles
- Data minimization and purpose limitation for user information.
- Transparent notice and consent controls where required.
- Documented moderation and enforcement paths for abusive, fraudulent, or unlawful behavior.
- Operational logs and technical controls to support incident analysis and legal defensibility.
User Protection Commitments
- Users are informed of key policy boundaries through public legal pages and support guidance.
- Data and account requests can be submitted through official channels and processed according to policy and law.
- Trust and Safety interventions are documented and handled under proportionality principles.
Platform Protection and Liability Controls
- AvatarShot may suspend or terminate access in case of material policy violations or legal risk.
- The platform may remove or restrict content where required for compliance, safety, or operational integrity.
- Third-party content and external services are governed by their own terms; users remain responsible for lawful use.
Operational Process
- Keep legal pages aligned with product behavior and document material revisions.
- Maintain one canonical URL per legal policy to avoid fragmented references.
- Route legal and compliance requests through support with traceable ticketing and response targets.
Escalation Matrix
| Request Type | Primary Channel | Expected Handling |
|---|---|---|
| Privacy or data rights request | Support ticket | Identity verification and policy-based response |
| Abuse or harmful content notice | Support ticket | Trust and Safety review and enforcement action if required |
| Legal notice or dispute communication | Support ticket | Internal legal/compliance escalation and formal reply |
Canonical Documentation URL
Public documentation is served from /docs routes, not from /public/docs.